Return & Refund Policy

Effective Date: 12-30-2025

At Zuhoor.co.uk (“we”, “us”, “our”), customer satisfaction is important to us. This Return & Refund Policy explains your rights and our procedures for returns, exchanges, and refunds in accordance with UK consumer law.

Eligibility for Returns

You are entitled to return an item if:

The item is unused, unworn, and in its original condition

All original tags, packaging, and accessories are included

The return request is made within 14 days of receiving your order

Items returned in damaged, worn, or altered condition may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless faulty:

Sale or clearance items (unless stated otherwise)

Gift cards or digital products

Items damaged due to misuse or improper care

Products returned without original packaging or tags

How to Request a Return

To initiate a return:

Returns sent without prior approval may not be accepted.

Return Shipping

Refund Policy

Once we receive and inspect the returned item:

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you wish to exchange an item for a different size or style:

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item:

Late or Missing Refunds

If you have not received your refund:

Consumer Rights (UK)

This policy does not affect your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Policy Updates

Zuhoor.co.uk reserves the right to update this Return & Refund Policy at any time. Changes will be posted on this page with a revised effective date.

Contact Us

For any questions regarding returns or refunds, please contact:

Website: https://zuhoor.co.uk Email: contact@zuhoor.co.uk Address: United Kingdom